Product features

that empowers your team

No two businesses are the same. That’s why our cloud voice solution can be tailored. With customisable features and benefits normally only available with traditional PBX, you decide what works for you. This also means that as things change, so does our solution – empowering and future-proofing your business.

Voicemail Features

Our Voicemail features are available for all our customers.

Voicemail

Transfer calls to voicemail enabling the caller to leave a message.

Voicemail to Email

Receive your voicemail message recordings directly into your Inbox.

Message Waiting

An illuminated LED light will appear when you have a new message.

DDI & Extension features

Our DDI & extension features are available for all our customers.

Direct Dial In (DDI)

Bypass the operator and direct dial the required extension within an organisation.

Extension

An extension is a phone or internal phone line connected to the hosted telephone system. The extension contains the complete set of features that define the phone's operation including the extension number.

Mobile Extension

A mobile phone may be registered to an extension allowing the mobile phone to place and receive calls.

Optional features

With a range of specialised optional features, upgrade by picking and choosing which features you need for your business.

Conference Room

Invite internal or external callers to join your conference call.

Customised Hold Music

We offer the flexibility of personalizing your cloud solution by streaming your company messages to your customer while they are on hold.

Call Recording

Recording a conversation automatically or by selecting a pre-programmed button. Recordings can be downloaded or played back online.

Account Coding

Allows users to track specific calls for reporting and/or billing purposes.

Fax to Email

Ability to convert received Fax messages into a format that can be forwarded to your email.

Additional Auto Attendant

Allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist by choosing from multiple options.

Advanced features

With a range of specialised services including disaster recovery planning and Skype for Business integration, you can pick and choose which features you need for your business.

Skype for Business Integration

Streamline Skype for Business with our voice platform.

Mobile or Desktop Apps

Stay in contact with your customers while you are on the move.

Contact Centre Suite

Manage, monitor and report with ease.

Intuitive Reporting

Monitor your calls and calling times with ease.

IP ATTENDANT RECEPTION CONSOLE

Simple tool to support a busy receptionist with an easy interface to answer and transfer calls.

Get a solution to suit your business

With a range of specialised services including disaster recovery planning and Skype for Business integration, you can pick and choose which features you need.

Need help finding the right features?

If you’ve got any questions or would like to know more about our features, give us a call on Freephone 0800 256 833 or request a call back below.

Let's talk